Data Deletion

A social account is connected to a Social Intelligence OS workspace only because someone completed the provider's own authorisation process. That connection can be ended at any time, and there are two independent ways to end it.

From within Social Intelligence OS

Open the workspace's connected-accounts settings, find the account and disconnect it. When you do:

• The stored access credentials for that connection are invalidated or removed.
• No further publishing takes place through that connection.
• No further analytics or public-comment retrieval takes place through that connection.
• Scheduled actions that depend on that connection stop.

From the provider

Every supported provider offers its own connected-applications or authorised-apps control. Removing authorisation there revokes access from the provider's side, independently of anything done in the platform. This takes effect according to that provider's own behaviour.

You can ask for your Social Intelligence OS data to be deleted. Requests are made by email — there is no form on this site, because a form that quietly goes nowhere would be worse than no form at all.

Send your request to privacy@nabilsemaan.com and include:

• The email address associated with your account.
• The workspace or organisation name, if you know it.
• Whether you want your individual user account deleted, or the entire workspace and its data.
• Any connected social accounts you also want disconnected as part of the request.

What happens next:

• Your request is acknowledged.
• Your identity is verified, and — where the request concerns a workspace — your authority to make it on the workspace's behalf.
• The deletion is carried out without undue delay once that is established.
• You are told what was deleted, and told about anything that was retained together with the reason for retaining it.

Deleting a workspace removes the content, derived material, plans, drafts and connection credentials held for it, subject to the exceptions in the sections below.

Data obtained from a connected social platform is retrieved only while a connection is active and only within the permissions granted.

• Once the connection is disconnected, no further retrieval takes place through it.
• Data previously retrieved and stored in the workspace is removed when the workspace or the relevant items are deleted, subject to the retention exceptions below.
• Content that was published to a platform continues to exist on that platform. To remove it there, delete it on the platform itself, or use the platform's own tools.
• Each platform holds its own copy of your data under its own privacy policy and its own retention rules. Deletion within this Service does not reach those systems.

Some records exist precisely so that it can be shown, afterwards, what happened and on whose authority. Deleting those records on request would destroy the very accountability they were created to provide.

Records may therefore be retained where reasonably necessary for:

• Security — investigating and preventing unauthorised access or misuse.
• Fraud prevention — detecting and preventing abuse of the Service or of a connected platform.
• Audit — maintaining a reliable history of governed actions and the approvals behind them.
• Dispute resolution — establishing what was authorised, by whom and when.
• Legal obligations — meeting a requirement imposed by applicable law.
• Historical authorisation evidence — demonstrating that an action was properly authorised at the time it was carried out.

Retained records are kept to what is necessary for the purpose, and are minimised where the purpose allows. If a record about you is retained, the reason will be given on request.

Where a workspace obtained permission from a creator to use their content, the record of that permission may need to be kept for longer than the content itself.

The reason is straightforward: if a question is later raised about whether content was used with permission, the evidence of the grant is the answer. Deleting it would leave both the creator and the workspace unable to demonstrate what was agreed.

• Rights evidence is retained for as long as it may reasonably be needed to demonstrate that permission existed at the time content was used.
• It is used for that purpose, and for establishing, exercising or defending legal claims — not for anything else.
• A creator may ask what rights evidence relates to them, and may ask for it to be deleted; where deletion would remove necessary proof of a historical grant, that will be explained rather than silently refused.

Email privacy@nabilsemaan.com with the subject line “Data deletion request — Social Intelligence OS”.

Include the details listed under Request account or workspace data deletion. If you are acting on behalf of an organisation, say so, so that authority can be checked.

Related reading: the Privacy Policy sets out what is collected and how long it is kept, and the Terms of Service describe deletion and retention as part of the wider agreement. General enquiries can go through the Contact page.

Operator: Nabil Semaan · Website: https://nabilsemaan.com (opens in a new tab)